FAQs

About Wishes & Wonders Collective

Q: What makes Wishes & Wonders Collective unique?
A: We’re not just a store; we’re a celebration of wonder and connection. Our curated selection of gifts, educational toys, and seasonal treasures is designed to spark joy, inspire creativity, and bring loved ones together—all while staying true to our values of sustainability and inclusivity.

Q: Are your products sustainable?
A: Absolutely! Sustainability is at the heart of what we do. From eco-friendly materials to recyclable packaging, we take every step to care for the planet while delivering high-quality products.

Q: Do you support charities or causes?
A: Yes! A portion of our proceeds supports [specific cause/organization], aligning with our mission to give back and spread magic beyond our products.

Shopping & Orders

Q: How do I place an order?
A: Shopping with us is easy! Browse our collections, add your favorites to the cart, and check out securely. If you encounter any issues, our support team is just a click away.

Q: Can I modify my order after it’s placed?
A: Changes can be made within 24 hours of placing your order. Contact our team at [email address], and we’ll do our best to assist.

Q: Do you offer gift cards?
A: Yes, we do! Gift cards are the perfect way to share the magic of Wishes & Wonders Collective. Available in various denominations, they can be sent digitally or printed at home.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, bringing magic to every corner of the globe! Shipping costs and delivery times will vary depending on your location.

Q: How long does delivery take?
A:

  • Domestic: 3–7 business days
  • International: 7–14 business days
    You’ll receive a tracking number to follow your order’s journey.

Q: Do you offer expedited shipping?
A: Yes! At checkout, you’ll find options for faster shipping. Perfect for last-minute gift needs!

Q: What happens if my package is delayed or lost?
A: We work with trusted carriers to ensure reliable delivery, but if something goes wrong, contact us at [email address], and we’ll make it right.

Returns & Refunds

Q: What’s your return policy?
A: If you’re not completely enchanted by your purchase, you can return it within 30 days of delivery for a refund or exchange. Items must be unused, in their original condition, and packaging.

Q: How do I start a return or exchange?
A: Email us at [email address] with your order number and reason for return. We’ll guide you through the next steps to ensure a hassle-free experience.

Q: Do you offer refunds for damaged items?
A: Yes! If your item arrives damaged, please email us within 7 days with photos of the product and packaging, and we’ll arrange a replacement or refund.

Products & Customization

Q: Can I personalize my items?
A: Many of our products can be customized! Look for the "Personalize Me" option on eligible items or contact us for special requests.

Q: Are your toys safe for kids?
A: Yes, all our toys are crafted with love and tested to meet international safety standards. They’re designed to be fun, educational, and safe for little hands.

Q: Can I request a product recommendation?
A: Of course! Share the recipient’s interests, and we’ll help you pick the perfect gift to light up their day.

Gifting Services

Q: Do you offer gift wrapping?
A: Yes! Our gift wrapping service adds an extra touch of magic with premium materials and optional handwritten notes. Just select this option at checkout.

Q: Can I send a gift directly to someone?
A: Absolutely! Simply provide the recipient’s address during checkout, and we’ll deliver the package beautifully wrapped with a personal message.

Promotions & Discounts

Q: How can I stay updated on new arrivals and offers?
A: Join our email newsletter and follow us on [social media handles]. Subscribers enjoy early access to sales, exclusive discounts, and enchanting product reveals.

Q: Do you have a loyalty program?
A: Coming soon! We’re working on a magical rewards program to thank our most loyal customers. Stay tuned for updates!

Need Help?

Q: How can I contact Customer Support?
A: Our friendly team is here to help!

Q: What if my question isn’t listed here?
A: No problem! Reach out to us, and we’ll respond as quickly as possible. Your satisfaction is our top priority.